TROUBLE SHOOTING

What should I do when computer screen freeze or lock up?

Don't panic. Relax. Take a breath.

If your computer has stopped responding, follow the steps below to attempt to get the computer to unfreeze.

1. Give a computer some time

Wait. Give the computer a few minutes to process. Sometimes a computer may appear to be frozen, but it is just slow or busy processing a complex task.

Is the computer deadlocked?
See if the computer can respond to anything by pressing the Caps Lock key on the keyboard and watching the Caps Lock LED(light) to see if it turns on and off. If the computer can turn on and off Caps Lock, continue to the next step. If nothing happens, the computer is deadlocked, and you must reboot the computer.

2. End the task not responding program.

If the Caps Lock can turn on and off, Windows is still working, but another program may not be responding and causing the computer to freeze. Press Ctrl+Alt+Del to open the Windows Task Manager. If the Task Manager can open, highlight the program that is not responding and choose End Task, which should unfreeze the computer.

3. Reboot the frozen computer.

If none of the above steps helped, you must reboot the computer. To reboot a frozen computer, press and hold down the power button until the computer turns off. Once the computer is off, wait a few seconds, then turn the computer back on and let it start as normal.